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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dominic Cantillo

Dominic Cantillo

September 18, 2024

5  out of  5
rating by Dominic Cantillo
"Emmalee was a pleasure to work with, she was very professional and detail oriented she was upfront with our questions and did every thing possible to get us the best coverage and rates available. She was extremely helpful and courteous. It was good to see a young employee actually care about there job and the customer. Everyone else in the office was pleasant and friendly it is a pleasure doing business with this agency."
We responded:
"Dominic, thank you for the very nice review. Emmalee and our whole team are so happy to help you with your coverages...it's what we love to do! We look forward to working with you, and come by to see us any time!"
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O S

May 21, 2024

5  out of  5
rating by O S
"I thank God for Emmalee, she was very patient and kind. She explained everything in detailed and answered every question. Ms.Collins"
We responded:
"Thank you so much for your feedback. Emmalee is such a treasured member of our team, and we're so happy she was there for you! Thank you for all the stars!"
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cathy bradley

March 20, 2024

5  out of  5
rating by cathy bradley
"Lydia was the kindest most compassionate person I have come across in a long time!! You should be very proud to have someone like her at State Farm. She made a very traumatic and stressful time in my life so much easier!!! Thank you so much!!!! Lydia is THE BEST"
We responded:
"We're SO happy to have helped you through this tough time. Lydia is such a valuable part of our team, and she really does love helping. We're proud of her, and we're proud we were able to be there for you! Thank you for the review!"
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Chuck Scrivener

February 9, 2024

5  out of  5
rating by Chuck Scrivener
"Wonderful staff! I am very pleased! They are very kind and friendly, and I’m very satisfied to be insured with Allison Horner State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our staff and that you're satisfied with your insurance coverage. We appreciate your trust in Allison Horner State Farm and look forward to continuing to provide excellent service for all your insurance needs. "
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M Tanz

January 22, 2024

5  out of  5
rating by M Tanz
"Emmalee was very professional and did a fantastic job to get my wife and I the best coverage and rates available. She was extremely helpful and courteous. Thanks again Emmalee."
We responded:
"Thank you so much for the nice review and all the stars! I'm so glad Emmalee was able to find you the best coverage and rates. Our agency is excited to work with you and your wife!"
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Johnita Reese

January 18, 2024

5  out of  5
rating by Johnita Reese
"Emmalee was so adamant on finding me the best rate to fit my needs. I appreciate she, Lydia and the Allison Horner State Farm staff. Thank you!"
We responded:
"Thank you, Johnita, for the nice review and all the stars! Emmalee, Lydia, and the whole team are so happy to help meet your insurance needs. We appreciate you!"
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Phuong Tran

December 26, 2023

1  out of  5
rating by Phuong Tran
"It is so terrible service"
We responded:
"I'm so sorry you feel your service needs weren't met. We strive to make service our priority, and that is why my team and I are continuing to work to see that you are completely satisfied. Please call our office at 251-666-1616 to continue our conversation. "
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Rachael Kidd

October 31, 2023

5  out of  5
rating by Rachael Kidd
"An agency that has a heart for taking care of customers and going the extra mile!"
We responded:
"Thank you, Rachel! We appreciate all the stars and the kind words. You just made our day!"
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Debra Ray

September 13, 2023

5  out of  5
rating by Debra Ray
"I love Lydia and Ashley they know me by name and take good care of me always 💓"
We responded:
"Thank you for the feedback, Debra! We appreciate all the stars. And we love Lydia and Ashley, too! We're so happy we can be of service to you. "
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Ricardo Ramirez

July 21, 2023

5  out of  5
rating by Ricardo Ramirez
"Great agent and very helpful if you need insurance i recommend you give them a call"
We responded:
"Thank you, Ricardo, for the very nice review and all the stars! We're so happy we could help you with your insurance, and we appreciate the recommendation!"
Profile photo of Kat Kinman

Kat Kinman

May 22, 2023

5  out of  5
rating by Kat Kinman
"I just moved to Mobile and Allison reached out to me before I even arrived. I've not ever had that great if a greeting and welcome to a new area. When I arrived, I worked with Lydia who also was fantastic, very friendly and precise on getting everything I needed for my relocation. I didn't get to meet with Allison but most assuredly I will go meet her in person. Thank you ladies for such friendly and kind welcome. I would highly recommend this office to anyone needing insurance."
We responded:
"Hi Kat, Thank you so much for the wonderful review and all 5 stars! We're so happy we could welcome you to Mobile and help you with your insurance. Come by any time for a visit...we'd love to see you! Allison"
Profile photo of Captain T (Captain T)

Captain T (Captain T)

April 13, 2023

5  out of  5
rating by Captain T (Captain T)
"Jack and Allison and the staff are just awesome. They always go the extra mile for me and my family."
We responded:
"Thank you for the 5 star review! We're so happy to help and go the extra mile for you and your family!!"
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Elise

March 16, 2023

5  out of  5
rating by Elise
"Allison Horner is so helpful and professional. Her staff is amazing too!"
We responded:
"Hi Elise! Thank you for the nice review! I think our team is amazing, too. We love all the stars you gave us!"
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kate bixler

March 16, 2023

5  out of  5
rating by kate bixler
"allison horner’s team is very professional! i 1000% recommend to everyone!"
We responded:
"Hey there, Kate, thank you so much for the recommendation and all the stars! We love working with you and really appreciate your nice review"
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Lucy Martin

March 16, 2023

5  out of  5
rating by Lucy Martin
"Allison Horner is a great agent! 100% recommend"
We responded:
"Thank you for the review, Lucy! We love all the stars and the recommendation!"
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Sabrina Grace

March 16, 2023

5  out of  5
rating by Sabrina Grace
"She is super professional and helped with everything I needed!"
We responded:
"Hi Sabrina, thank you for your review and all the gold stars! We're happy to help!"
Profile photo of Naomi Holland Scott

Naomi Holland Scott

March 8, 2023

5  out of  5
rating by Naomi Holland Scott
"Allison and her team are very detail oriented, responsive, and compassionate, and that makes all the difference, especially when life throws you the unexpected."
We responded:
"Thank you, Naomi! We appreciate the lovely review and all the stars. Helping people prepare for the unexpected is our specialty, and we're happy to help!"
Profile photo of Scarlett Scott

Scarlett Scott

March 8, 2023

5  out of  5
rating by Scarlett Scott
"Love Allison and her team! Truly professionals!"
We responded:
"Thank you, Scarlett! We appreciate you sharing the review and all the stars!"
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Ella Brewer

March 8, 2023

5  out of  5
rating by Ella Brewer
"I absolutely love Alison and her amazing team! Great people and a wonderful environment!!"
We responded:
"Thank you, Ella! We love all the stars and the kind words! "
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ella frances scott

March 8, 2023

5  out of  5
rating by ella frances scott
"Love allison and her team!"
We responded:
"Hi Ella Frances! Thanks so much for the review! We love you, too!"
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David Lawley

February 8, 2023

5  out of  5
rating by David Lawley
"Thank you Allison Horner State Farm, and thank you Traci. Everyone in the office has been amazing every time I have walked through the door. Traci has a true passion for life insurance and was a joy to work with. She educated me on all things life insurance. I can be a little less stressed about my future and my son's future now that I have policies in place for both of us. You're doing great things for people."
We responded:
"Hi David! Thank you for your wonderful words. Life insurance is truly a passion in our office, and Traci exemplifies that. Our team strives to make sure everyone has the right life insurance coverage, which can bring peace of mind for their loved ones. We're thankful for the opportunity to work with you. And thank you for all the stars you gave us!"
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Cassie Crump

January 31, 2023

5  out of  5
rating by Cassie Crump
"Michael was super helpful, very knowledgeable and I highly recommend!"
We responded:
"Thank you, Cassie, for the nice review and all the stars! I'm so glad Michael was there for you...Our team is always eager to help!"
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Forrest Harnish

January 25, 2023

5  out of  5
rating by Forrest Harnish
"I had an excellent and painless experience here! Smooth transition of home owners insurance after the previous provider doubled in price. Traci was able to get my insurance lowered significantly and the transition couldn't have been easier"
We responded:
"Hi Forrest, we really appreciate the nice review and all the stars! Savings on homeowners insurance is always a great thing, plus now you have Traci and the whole team ready to assist! We look forward to working with you!"
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Mysti Seals

January 20, 2023

5  out of  5
rating by Mysti Seals
"Traci Griswold was great! She explained everything to me so I could actually understand my policy. Great customer service and I'm saving money! Definitely recommend State Farm to anyone in need of insurance. Thanks again!"
We responded:
"Hi Mysti, Thank you for the wonderful review! At our agency we want customers to understand the coverage they're getting so the right decision can be made to fit the right needs. And you saved some money, which is always great! I'm glad Traci was there to help with your decisions. Thank you!"
Profile photo of Carol DeWitt

Carol DeWitt

January 16, 2023

5  out of  5
rating by Carol DeWitt
"Can't thank Lydia enough, she and State Farm saved us a lot on our homeowners and car insurance. When we contacted Lydia we discussed our policies and she got back to with figures right away, and you couldn't ask for a nicer more thorough agent! 5 stars for sure!"
We responded:
"Thank you, Carol, for the nice review and all the stars! We're so glad you got great savings on your homeowners insurance and car insurance. And now you also have Lydia and our whole team to give you great service! We're thankful for customers like you!"